Citinow APK Terms & Conditions – Platform Terms of Use for Malaysian Online Casino Players

To register and use the platform citinow apk, you must meet all of the following eligibility requirements without exception. These conditions exist to protect all players and to ensure the platform operates in a fair and responsible environment.

• At least 21 years old at the time of registration. Citinow APK takes the protection of minors seriously and reserves the right to request age verification at any time.
• Hold a valid and active Malaysian phone number for OTP verification during registration and subsequent account operations.
• Have an active and accessible email address for account-related communications, promotions, and security notifications.
• Register only under your own name — registering on behalf of another person or using false information is prohibited and may result in account closure and forfeiture of any balance without notice.
• Not appearing on any self-exclusion list for this platform or any similar programme.
• Not an employee, contractor, agent, or immediate family member of an employee of citinow apk or any of its affiliated companies.

Each individual is only permitted to have one (1) active account at citinow apk at any time. Holding more than one account — whether registered directly or through different devices, IP addresses, payment methods, or names — is a serious breach of these terms.

You are fully responsible for keeping your account username and password secure and for not sharing them with any other party. All activity that occurs in your account — including bets, deposits, withdrawals, and bonus claims — is entirely your responsibility.

• Accounts that are inactive (no logins or transactions) for more than 12 consecutive months may be subject to a monthly administrative fee of RM 5 or closure at citinow apk's discretion.
• If you suspect your account has been accessed without authorisation, you must contact the citinow apk support team immediately via live chat or email at support@citinowapk.best.
• Citinow APK reserves the right to temporarily suspend or restrict an account for security investigation purposes without prior notice.
• You are responsible for keeping your personal information (phone number, email, name) up to date whenever changes occur, to ensure uninterrupted communication.

Citinow APK accepts deposits via the following local Malaysian payment methods only: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow Transfer, and internet banking via the FPX network (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Public Bank, and other banks participating in the FPX network).

The minimum deposit allowed is RM 10 per transaction. No maximum deposit limit is set for regular members, although citinow apk reserves the right to impose limits on specific accounts for security reasons or pending verification.

• The withdrawal processing period is 5 to 15 minutes for e-wallets and DuitNow, and may take up to one hour for bank transfers via FPX depending on the operating hours of the respective bank.
• Citinow APK does not charge any processing fees on deposits or withdrawals. Any fees imposed by your e-wallet provider or bank are your own responsibility.
• Withdrawals involving an active bonus must first meet the associated rollover requirements before funds can be transferred to an external account.
• All funds deposited into a citinow apk account must be used for gaming and entertainment purposes only. Citinow APK does not provide money transfer or currency exchange services.

All bonuses and promotions offered by citinow apk subject to the specific terms stated alongside each offer. The Rollover Requirement (also known as the Wagering Requirement) is the condition that requires you to wager the bonus amount received a set number of times before any resulting balance can be withdrawn.

The 100% Welcome Bonus up to RM 500 is a one-time offer for new members making their first deposit. The standard rollover requirement for the Welcome Bonus is 30x bonus value received. For example, if you receive a bonus of RM 200, you would need to wager a total of RM 6,000 (RM 200 × 30) before any balance derived from that bonus can be withdrawn.

• Wagers on different games may contribute at different rates toward rollover requirements. Games with an RTP exceeding 97%, such as blackjack and baccarat, may contribute at a reduced rate (typically 10%–20% only).
• Bonuses have a validity period as stated in the offer. Any bonus not used within its validity period will expire automatically with no compensation.
• Citinow APK reserves the right to void any bonus believed to have been obtained through unfair activity, system exploitation, or breach of these terms.
• Seasonal promotions for Hari Raya Aidilfitri, Hari Raya Aidiladha, Chinese New Year, Malaysia National Day, and other celebrations may have different terms, which will be stated in the respective promotional materials.
• Each promotion may only be claimed once unless stated otherwise. Citinow APK reserves the right to decline any promotion claim that shows signs of abuse.

All games available on the platform citinow apk — including online slots, Live Casino tables (baccarat, blackjack, roulette, Sic Bo, Dragon Tiger), Texas Hold'em and Omaha poker, 4D lottery, Sports Betting odds (EPL, Malaysia Super League, badminton, e-sports), and all other games — are subject to the individual game rules displayed within each game's interface.

• All games use an independently audited RNG (Random Number Generator) to ensure complete randomness and fairness in every round or hand.
• The outcome of completed games is final and cannot be disputed except in cases of verifiable technical error.
• In the event of a technical disruption during an active game, citinow apk will endeavour to restore the game to its state prior to the disruption. If this is not possible, any affected bets will be refunded to your account balance.
• Wins and losses resulting from the use of unauthorised third-party software (betting bots, automation tools, and the like) will not be recognised, and the associated accounts may be closed.
• In real-money poker games played against other players, collusion or sharing information about your hand with any other player at the same table, by any means, is strictly prohibited.

Citinow APK is committed to providing a safe, respectful, and enjoyable gaming environment for all members. To uphold this, we have established clear conduct guidelines for all users of our platform.

• Every player is responsible for gaming responsibly and within their own financial means. Citinow APK provides self-control tools that can be used to manage your playing time and spending limits.
• The use of abusive, threatening, or offensive language on any citinow apk communication platform — including Live Casino table chat and customer support channels — is strictly prohibited.
• Any attempt to cheat, exploit system vulnerabilities or bugs, or gain an unfair advantage through unauthorised means will result in immediate account closure.
• Players are not permitted to claim to represent citinow apk in any capacity without explicit written authorisation from our management.

Citinow APK reserves the right to suspend, restrict, or close any account at any time for the following reasons (this list is non-exhaustive):

• Violation of any part of these Terms & Conditions.
• Confirmation that the player is under 21 years of age.
• Owning or using more than one account simultaneously.
• Fraud, attempted account takeovers, or activity that raises security concerns.
• Providing false or misleading registration information.
• If citinow apk is directed to do so by a competent regulatory or legal authority.

If your account is closed for legitimate reasons on your part (for example, a voluntary closure request for responsible gaming purposes), any real-money balance (excluding bonus balances that have not yet met rollover requirements) will be returned via your registered payment method within 5 business days.

You may also close your own account at any time by contacting the support team citinow apk via live chat or email at support@citinowapk.best. For account closure requests related to responsible gaming, the process will be carried out immediately without any questions or obstacles.

Platform citinow apk provided "as is" and citinow apk makes no warranties, express or implied, that the platform will always be free from technical disruptions, errors, or temporary unavailability. We strive to maintain platform uptime above 99.5% at all times, though scheduled maintenance and system updates may cause brief interruptions.

• Citinow APK is not liable for any indirect, incidental, or consequential losses suffered by players as a result of using or being unable to use the platform.
• Citinow APK is not liable for internet service disruptions, device issues, or other technical problems beyond our control that affect your gaming experience.
• In situations where citinow apk is legally liable for any loss to a player, our maximum liability is limited to the total amount deposited by that player within the 30 days preceding the event giving rise to the claim.

Collection, storage, and use of members' personal data citinow apk governed by our separate Privacy Policy, which forms part of the overall agreement between you and citinow apk. You are encouraged to read our Privacy Policy carefully.

In summary, citinow apk collects your personal information for identity verification, financial transaction processing, account-related communications, and platform service improvement. Your data is never sold to third parties or used for external marketing without your explicit consent.

• You have the right to access, correct, or request deletion of your personal data held by citinow apk at any time.
• Requests related to personal data may be submitted via email to support@citinowapk.best.
• All communications between your device and the citinow apk platform are protected by 256-bit SSL encryption.

Citinow APK reserves the right to amend, add, or remove any part of these Terms & Conditions at any time at our discretion. Significant changes will be communicated to active members via their registered email or in-platform notification at least 7 days before the effective date for the relevant changes.

Continued use of the platform citinow apk after the effective date of any changes to the terms constitutes your acceptance of and agreement to the latest version. If you do not agree with any changes, you have the right to close your account and withdraw any real money balance before the effective date.

These Terms & Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to these terms shall first be resolved through consultation before either party pursues more formal legal action.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it valid and enforceable, while all remaining provisions will continue in full force and effect.